Order Procedure

1.) How to make order ?
Strictly for serious buyer, if not will be black listed.

Step 1:
Browse through our items.

Step 2:
Found something you interested?
Then please fill in the order form that we have provided.

**Special arrangement: We able to customise your cake too.**

Step 3:
Wait for our <<
Order Confirmation>> reply via email or MSN on delivery charges.

Step 4:
Make payment (Bank-in / Online-banking / Online-transfer) to our bank account.

Step 5:
Please send us a notification after payment done. By sending an email to heaven.recipe@hotmail.com.

Step 6:
We will proceed your order once payment received. Order will be sent out as per requested. We need 3days advance order for production and delivery.

2.) Payment Method

- Full payment will be collected after confirmation of order.
- Alternative of payment = 50% deposit of the total amount will be collected, and collect the remaining by cash upon delivery the product is allow.



Payment to : Chow Choi Yoke
Accoutn No: 114-682-019-332

3.) Shipping & Delivery
- No delivery on Sunday & Public Holidays.
- Minimum purchase RM80.00 above for delivery.
- Free Delivery only for certain part of Kuala Lumpur & Selangor only. Customer will be notified on Order Confirmation if there any delivery charges or FOC.


4.) Cancellation of Order
Please inform us if there any cancellation within 24hours after received reconfirmation of order from us, thank you for your co-operation.

5.) Terms & Conditions
- All the prices in website are fixed accept the promotion items.
- Not allow to change order or cancel order after payment made or after received the goods. We only accept the return or refund due to damage of cake during delivery.
- There are no any refund for those who last minute cancel order.
- Please note that the decoration on the cakes may vary from the pictures on our website, we will change the decoration base on your theme (eg. birthday, anniversary, special occassion & etc.

-We hereby to clarify that all our cake qualities is maintain unchanged, only the SHAPE of the cake may vary, either come out in ROUND or SQUARE (Bakery Container shape).


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